Finding a travel agent in Taiwan that speaks English AND gives the kind of service that I expect (timely replies to emails, help with finding better prices or times, clear information such as whether your ticket times can be changed with or without fees, arranging travel insurance...) AND in the business long-term, is always a challenge for me. Recently, I had the pleasure of booking tickets through Teresa Kuo. Teresa has been in the business for ten years, and hopefully she will be there for a while yet.
Her travel agency deals with both domestic and international travel and tours, so if you are coming to Taiwan you could email her to see if she has tour suggestions for you.
專業旅遊經紀人 郭嘉琪 Travel Consultant (Teresa Kuo)
華通旅行社有限公司 EGO Travel Service Agency, Co., Ltd
6F., No.56, Sec. 2, Nanjing E. Rd., Zhongshan District, Taipei City 104, Taiwan (R.O.C.)
Email: firstname.lastname@example.org (many companies in Taiwan use Yahoo or Hotmail accounts for business, so don't be put off by the personal email account)